Set a refund policy

Set a refund policy to set expectations for your ticket buyers. First, create an event with paid tickets and go to "Refund Settings" (under "Payments & Tax"). Choose the refund policy that best suits your event and click "Save". Attendees can see the refund policy on your event listing and order confirmations. Check out Eventbrite's organiser refund policy requirements to see what's expected from you.

In this article

Before you start
1. Go to Manage my Events.
2. Go to your Event Dashboard.
3. Go to “Refund Settings” (under “Payments & Tax”).
4. Select your refund policy.
5. Set up automatic refunds. (Eventbrite Payment Processing only)
6. Click “Save”.

Before you start

If you purchased a ticket for an event, follow these steps to request a refund.
You can change your refund policy to any other policy If you haven't published your event. After you publish your event, you can only change the policy to a more flexible one. For example, you can go from a “No refunds” policy to a “30 days” policy.

1. Go to Manage my Events.

2. Go to your Event Dashboard.

Click your event to go to your Event Dashboard.

3. Go to “Refund Settings” (under “Payments & Tax”).

If you don’t see “Payments & Tax”, you need to create at least one paid ticket type first. Go to “Tickets” to create a paid ticket type

4. Select your refund policy.

The refund policy determines when attendees can request a refund through Eventbrite. Setting a refund policy only means that attendees can or can't request refunds through their Eventbrite account. As the organizer, you can issue refunds at any time. You can choose:

Up to 1 day before the event starts
Up to 7 days before the event starts
Up to 30 days before the event starts
On a case-by-case basis
No refunds

After you publish your event, you can only change the policy to a more flexible one. To change to a more restrictive policy, you’ll need to refund any orders and unpublish the event. Once the event is unpublished, you can choose any refund policy.

5. Set up automatic refunds. (Eventbrite Payment Processing only)

To set up automatic refunds:

Use Eventbrite Payment Processing to process your ticket sales.
Set a 30-day, 7-day, or 1-day refund policy.
Enable automatic refunds and choose if you want to cover the fees.

When you turn on automatic refunds, refund requests are automatically approved if:

You still have funds in your event
The order was for a single ticket
The attendee chose to receive their refund to the original payment method (not credit to a future event).

If a refund request doesn't qualify for an automated refund, you’ll need to refund it manually.