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Common issues and questions

Tickets and event info

I can't find my tickets

When you order tickets on Eventbrite, a confirmation is sent to the email address you entered for the order. It may be in your spam folder.

If you don't have the email confirmation, log in to Eventbrite and go to Tickets. You can also log in to the Eventbrite app to find any mobile tickets you’ve purchased.

If you can’t find your tickets or can’t log in, it may be due to a typo in the email address you entered for your tickets. Contact the event organizer for help.

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How do I get a refund?

Events on Eventbrite are hosted by third-party organizers who set their own refund policies. If refund requests are allowed by the event organizer, you can request one in your account:

  1. Log in and go to Tickets.

  2. Find the order you want refunded, then select Request a refund.

  3. Enter your details and submit your request. The organizer should respond within five business days.

Select Contact the organizer if you don’t have the option to request a refund, or if you have a question about the status of your refund request.

Contact Eventbrite for help if all of these apply:

  • The event was cancelled (not postponed) within the last 45 days.

  • You contacted the organizer, but they didn't respond or they denied your request.

  • The organizer used Eventbrite Payment Processing to process your payment.

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I have a question about an event

The organizer may have provided the answer in their event listing. If not, you’ll need to contact them directly:

  • If you have a ticket: Go to Tickets in your Eventbrite account. Select your order, then select Contact the organizer.

  • If you don’t have a ticket yet: Go to the event listing and select Contact.

Eventbrite can't answer questions about an event on the organizer's behalf.

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Payments and charges

I was charged twice for the same order

If a duplicate charge appears on your statement, it’s likely due to a declined purchase. Declined charges may show as pending but should disappear within 5-7 business days. If they don't, contact us for help.

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Still have questions? Contact support.

I don’t recognize a charge on my card

If you have an Eventbrite charge on your statement, it’s likely related to tickets for an event. Your statement will show “San Francisco” as the location—that’s where Eventbrite’s headquarters is located.

Check if someone you know has used your card recently to buy tickets on Eventbrite. If no one has, contact us for help.

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Still have questions? Contact support.

My refund was issued to a closed account

Eventbrite can’t reverse a refund or reissue it to a different card or account.

However, your bank or credit card company may choose to either transfer the refund to an open account or issue you a check.

For questions about this process, it’s best to contact your bank. If they're unable to locate your refund, they may ask for an Acquired Reference Number (ARN). Check if your order qualifies for an ARN.

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Still have questions? Contact support.


I can't log in

To reset your password:

  1. Go to Reset your password.

  2. Enter your email address.

  3. Select Reset password. Password reset emails come from noreply@order.eventbrite.com and have the subject line, "Reset your Eventbrite password."

If your account is suspended, follow the instructions in the email you received from Eventbrite.

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