Organizing an event
Verify your financial information through Stripe
Eventbrite uses Stripe to verify and process payments in Australia, Canada, the United Kingdom, and the United States. In order to pay you promptly and securely, our onboarding process has two steps. First, we collect “Know Your Customer” (KYC) information in your organization profile, and then we collect your bank account details. KYC procedures require Eventbrite to collect certain information, based on where your bank account is located and your organization type, to verify your identity before we send your payouts. The information you provide is securely sent to Stripe for review. If Stripe needs more information, you’ll receive a notification in your Eventbrite account. You must provide accurate and complete information to avoid payout delays.
In this article
Eventbrite collects your financial information
Stripe verifies your information
If you’re having trouble completing the verification process
Getting your payout
Eventbrite collects your financial information
Complete your organization profile
If you host paid events, Eventbrite requires you to complete your organization profile to collect the required KYC information for each country you operate in. Before you start, make sure you know which organization type to select:
Individual – An Individual or sole proprietorship is an unincorporated business that is owned by one individual. The individual has sole responsibility for making decisions, receives all the profits, claims all losses, and does not have separate legal status from the business. If you are an individual or sole proprietor, you should select “individual” as the “Organization Type” during onboarding.
Company – If you filed documents to register your business with a government agency, your organization type is likely company. Eventbrite is required to collect, verify, and maintain information about the company’s owners—known as “beneficial owners”—and persons with significant control. A Company can take several forms, such as:
Sole Proprietorship
Single Member LLC
Multi Member LLC
Private Partnership
Private Corporation
Unincorporated Association
Public Partnership
Public Corporation
Nonprofit – If you filed documents to register your nonprofit with a government agency, your organization type is likely nonprofit. Eventbrite is required to collect, verify, and maintain information about the company’s owners—known as “beneficial owners”—and persons with significant control. Examples include:
Incorporated nonprofit
Unincorporated nonprofit
To complete your organization profile:
Go to Finance in your Eventbrite account and select Organization profile .
Select whether you’re hosting events as an individual, company, or nonprofit.
Complete the additional fields related to your country of residence and organization type.
Review the information you provided and confirm it’s correct. You must provide accurate and complete information to avoid payout delays.
Check the box to accept the Eventbrite Terms of Service and the Eventbrite Merchant Agreement, which includes the Stripe Connected Account Agreement .
Add your bank account information
Choose your country and currency.
Provide the individual or company information.
Choose the bank account type and add your bank details.
(Optional) Check the box to set this bank account as the default for all your events.
Select Add.
Once you’ve added your bank account, the information you provided in your organization profile will be reviewed.
Stripe verifies your information
Eventbrite shares the information you provide in your organization profile with Stripe. Then, Stripe uses global databases to verify that the information is correct. If you’re unsure of the information you provided or want to confirm it’s accurate, go to your Organization profile and select Edit to make changes.
If Stripe needs more information
If Stripe is unable to verify the information you provided or otherwise requires more information, you’ll receive a notification when you log into your Eventbrite account. You’ll be redirected to Stripe to add this information. To begin the process, you may be asked to enter a mobile phone number to receive a text message. This is required for two-factor authentication (2FA) verification.
If the additional information is insufficient, you’ll get another notification in your Eventbrite account. The process is complete when no further notifications appear in your account.
Identity verification questions
Depending upon your organization type and country, Stripe may ask for any of the following to verify your Identity:
Full name: The name provided on your organization profile.
Last 4 digits of the bank account associated with Eventbrite: Use the bank account information from the account you provided to Eventbrite for your payouts.
Date of birth: The date of birth of the individual or owner of the company.
Amount last transferred to you: Check your bank account to confirm the most recent deposit from Eventbrite.
Address associated with your Eventbrite account: Use the physical address associated with the individual or company. P.O. boxes are not allowed.
Last 4 digits of your Social Security number: If you’re hosting events as an individual, use your Social Security number (or the equivalent in your country). If you’re hosting events as a company or nonprofit, use the Social Security number associated with the company’s owner.
Verification documents
Requirements when uploading documents:
Identity documents (including but not limited to passports and driver’s licenses) must be no more than one step removed from the original document:
Document copies and scans must be in PDF format and taken directly from the original document; they can’t be processed, converted, or embedded in other files
A picture of a physical document must be the original, unprocessed picture in JPEG or PNG format
Screenshots aren’t acceptable
Photos and scans of the Photo IDs must be in color
Photos of paper documents must be in color, but scans of paper documents (not Photo IDs) may be black and white
Images must not be low-quality
Identity and legal entity documents must not be expired
Documents must be readable and in a valid upload file format
Documents must not be cropped or missing pages with crucial information, and all borders must be visible
If the country of residence differs from the country of the account, a passport is required for identity verification
Acceptable forms of Identification:
When a person linked to a Stripe account (such as the Business Representative or Owner) resides in a country other than the country of the Stripe account, a valid passport is the only accepted form of ID for identity verification.
Passport
Passport card
Driver license
State-issued ID card
Resident permit ID / U.S. Green Card
Border crossing card
Child ID card
NYC card
U.S. visa
Required information:
Full legal name that matches the name in your Stripe profile
Date of birth (DOB) that matches what’s in your Stripe profile
Photo of person (except where exclusions apply)
Acceptable forms of legal entity verification:
IRS Letter 147C
IRS SS-4 confirmation letter
Required information:
Full company legal entity name that matches the legal entity name in your Stripe profile
Tax ID from the local tax authority that matches what’s in your Stripe profile (excluding Canada)
Company address that matches what’s in your Stripe profile
Acceptable forms of bank account ownership verification:
Documents must be less than 1 year old to be considered valid for bank account verification.
Bank account statement
Check
Bank letter
Required information:
Account holder name
Bank account number
If you’re having trouble completing the verification process
Review the information you provided on your Organization profile and confirm it’s accurate. If you are being asked to provide documents you don’t have, it’s possible you selected the wrong organization type. If you need to make any changes, including organization type, select Edit.
Confirm you’re uploading an acceptable verification document and ensure it is properly formatted. Please note that each verification document can only be used once. If you're asked to verify multiple pieces of information, you'll need to provide a different document for each requirement.
Confirm that all the information you’ve provided in the Stripe modal is consistent. You can’t move forward if Stripe detects any mismatching information.
If you’re unable to verify your account after providing Stripe with the information they requested, contact us.
Getting your payout
Eventbrite sends your event payout three days after your event ends or on the custom payout schedule you select. To avoid delays with your payout, be sure to complete your organization profile and any additional verification requests in your Eventbrite account.