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Organizing an event

Glossary of order and attendee statuses in event reports

This glossary includes definitions for all possible statuses for orders and attendees found in your event reports, including: Orders report and the Attendee Summary report.

In this article

  • Order statuses
  • Attendee statuses

Order statuses

  • Abandoned - The attendee started but did not complete their order. If the attendee was logged in to their Eventbrite account when they started the order, they’ll receive an email.

  • Completed - The attendee completed a paid order to your event.

  • Deleted - A free or manual order was deleted. Attendees ​will not receive an email that their order has been deleted.

  • Manual - The order was completed using the Add Attendees feature on the attendee’s behalf. No funds were collected and standard fees do not apply.

  • Offline - The attendee chose one of the offline payment methods you enabled to complete their order (pay by check, pay at the door, or pay by invoice). No funds have been collected but the Eventbrite service fee does apply.

  • Partially Refunded​ - A portion of the attendee's order was refunded.​

  • Partially Transferred​ - A portion of the attendee's order was transferred to another ticket type or event.​

  • Pending - This is for attendee-deferred payment types that remain pending before being paid and settled (Boleto Bancario in Brazil; Rapipago or Pagofácil in Argentina).

  • Refunded/Canceled - The full paid order was refunded to the attendee or the free order was canceled. Attendees ​will receive an email that their order has been refunded or canceled.

  • Transferred - The attendee's entire order ​was transferred to another ticket type or event.

  • Unpaid - This is for attendee-deferred payment types that remain pending state before being paid and settled (Boleto Bancario in Brazil; Rapipago or Pagofácil in Argentina).

NOTE: You’ll find these statuses in the Orders report.

Attendee statuses

  • ​Attending - The attendee has their ticket(s) and the event has either not started or the attendee has not yet checked in at the event.

  • Checked In - The attendee was checked in at the event.

  • Guests Attended - The attendee was added using the Guest List feature in Eventbrite Organizer (similar to our Add Attendee feature on your event’s Manage page). Here, the attendee has been added to your event and checked in.

  • Guests Attending - The attendee was added using the Guest List feature in the Eventbrite Organizer app but is not checked in yet.

  • ​Not Attending (Refunded/Canceled) - The attendee’s order was refunded, canceled or deleted.

NOTE: These statuses are found in the “Attendee Status” drop-down within the Attendee Summary report.

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